Description: The journal file is missing a customers beginning B and 0 records
Explanation: The journal database is missing a customers balance from the previous period. The journal file contains all the information about the current months work. This file is created new every time when the billing process is performed. Note: If the B record is missing but the 0 record is there, Clip will automatically recreate the B record.
Places that it occurs: While Indexing the files and the index will finish but a Red X is placed by the Index Journal
Possible Solution:
A. Restore a backup before the problem occurred
A. If it is only a few customers with not much history you can delete the customer and then recreate them
A. Recreate the B and 0 record in the database. You must know the balance from the previous billing in order for this to work
1. Go to Files-Other Utilities-Dot prompt
*Hit the Enter key after typing each line*
2. Type Do Balgen
3. Type in the customer number with the problem
4. Type in the correct beginning balance.
5. Hit Enter to accept
6. Do this for each customer with the error
7. When all customers are corrected leave a 0 in the customer number and hit Enter for the customer number and the amount. You will be brought back to the dot prompt
8. Hit Esc (Escape)
9. Go Files-Index Files
10. Select Yes to Index History Files as Well