Description: The journal file is missing a customers beginning 0 record
Explanation: The journal database is missing a customers balance from the previous period. The journal file contains all the information about the current months work. This file is created new every time when the billing process is performed. Note: If the B record is missing but the 0 record is there, Clip will automatically recreate the B record.
Places that it occurs: While indexing the files and the index but the indexing stops in the middle and the screen preforms strangely.
Possible Solution:
A. Restore a backup before the problem occurred
B. If it is only a few customers with not much history you can delete the customer and then recreate them
C. Delete the remaining B record then recreate both the B and 0 records
1. Make a backup
2. Open Clip
3. Go to Files-Other Utilities-Dot prompt
**Hit the Enter key after typing each line**
4. Type Sele journal
5. Type brow for num=(type in the number of the customer)
6. Scroll over to the right until you see the column labeled Code. Look for the Code B
7. Click on the small thin gray square all the way on the right side of the line with the Code B. It will turn black after clicking on
8. Hit Esc (Escape)
9. Go Files-Index Files
10. Select No to Index History Files as Well
11. Now the index will finish but a Red X is placed by the Index Journal
12. Go to Files-Other Utilities-Dot prompt
**Hit the Enter key after typing each line**
13. Type Do Balgen
14. Type in the customer number with the problem
15. Type in the correct beginning balance.
16. Hit Enter to accept
17. Type Do Balgen
18. Type in the customer number with the problem
19. Type in the correct beginning balance.
20. Hit Enter to accept
21. Do this for each customer with the error
22. When all customers are corrected leave a 0 in the customer number and hit Enter for the customer number and the amount. You will be brought back to the dot prompt
23. Hit Esc (Escape)
24. Go Files-Index Files
25. Select Yes to Index History Files as Well